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Customer Success Manager

Remote

2-4 Years

Help enterprise customers design, launch and scale agent workflows, measure the results and become long-term champions of the Synthora platform.

Job Description

We're looking for a Customer Success Manager to partner with our largest enterprise customers as they plan, launch and scale AI agent workflows. You'll be their strategic guide, running workshops, tracking outcomes and removing blockers. Success in this role means customers reach their goals faster, automate more of their work and become long-term champions of the Synthora platform.

Responsibilities

  • Build success plans with clear goals, milestones and owners for each account.

  • Lead workshops that map manual processes to automated agent workflows.

  • Monitor health scores and act quickly on adoption or renewal risks.

  • Run executive business reviews that show measurable automation results.

  • Guide customers through integrations with support and solutions engineers.

  • Share best practice through guides, webinars and customer community sessions.

  • Represent the customer voice in product and roadmap discussions.

  • Identify expansion opportunities and partner with sales to close them.

  • Document repeatable processes that help the success team scale.

Requirements

  • 2-4 years in customer success

  • Experience with a technical SaaS product

  • Confidence with enterprise stakeholders

  • Basic understanding of APIs and integrations

  • Strong presentation skills

  • Empathy and excellent organisation

  • Data-driven approach to account health

  • Problem-solving mindset

  • Willingness to learn and grow

What We Offer

  • Remote-first team with flexible hours

  • Competitive salary and stock options

  • Private health, dental and vision cover

  • 25 days of paid time off plus holidays

  • Yearly learning and certification budget

  • Home office setup allowance

  • Monthly wellness stipend

  • Twice-yearly team offsites

  • Clear path into success leadership

Employment type

Full time

Working days

Mon - Fri

Salary

65,000-85,000 USD

Apply Now

Apply Now

Roles

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FAQ

Frequently Asked Questions

Straight answers to the questions teams ask before putting AI agents into production.

Book A Demo

Book A Demo

Yes. Plans change instantly from your workspace settings. Upgrades are prorated for the rest of the billing cycle, and downgrades take effect at your next renewal with no lost data.

Every agent has a ranked list of models. If the primary model times out, hits a rate limit or returns an error, Synthora retries the request on the next model within milliseconds, so your workflow keeps running.

Yes. Models are configured in the Synthora dashboard, not in your codebase. Change the provider or version for any agent and the new routing goes live on the very next request.

The SDK adds only a few milliseconds per call. Requests go to the nearest edge region, and caching, retries and logging run in the background so they never block a response.

Enterprise plans can run the orchestration layer inside your own cloud or VPC. Prompts and data never leave your infrastructure, and you keep the same dashboard and analytics.

All data is encrypted in transit and at rest, access is managed with role-based permissions, and your prompts and outputs are never used to train models. SOC 2 Type II reports are available on request.

Yes. Plans change instantly from your workspace settings. Upgrades are prorated for the rest of the billing cycle, and downgrades take effect at your next renewal with no lost data.

Every agent has a ranked list of models. If the primary model times out, hits a rate limit or returns an error, Synthora retries the request on the next model within milliseconds, so your workflow keeps running.

Yes. Models are configured in the Synthora dashboard, not in your codebase. Change the provider or version for any agent and the new routing goes live on the very next request.

The SDK adds only a few milliseconds per call. Requests go to the nearest edge region, and caching, retries and logging run in the background so they never block a response.

Enterprise plans can run the orchestration layer inside your own cloud or VPC. Prompts and data never leave your infrastructure, and you keep the same dashboard and analytics.

All data is encrypted in transit and at rest, access is managed with role-based permissions, and your prompts and outputs are never used to train models. SOC 2 Type II reports are available on request.

Unleash The Power Of Efficiency Business

Join leading enterprises using Synthora to scale operations, reduce costs, and deliver results faster than ever before.

Talk To Sales

Talk To Sales

Unleash The Power Of Efficiency Business

Join leading enterprises using Synthora to scale operations, reduce costs, and deliver results faster than ever before.

Talk To Sales

Talk To Sales

Unleash The Power Of Efficiency Business

Join leading enterprises using Synthora to scale operations, reduce costs, and deliver results faster than ever before.

Talk To Sales

Talk To Sales

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