Job Description
We're looking for a Client Relations Manager to be the trusted point of contact for a growing portfolio of Synthora customers. You'll guide teams from their first workflow to renewal, make sure every account sees measurable value from its AI agents, and turn what you hear from customers into clear priorities that shape our product roadmap.
Responsibilities
Run onboarding sessions that get new accounts live with their first agent workflows.
Hold regular business reviews that connect automation results to customer goals.
Track adoption and usage, and step in early when engagement starts to drop.
Turn customer feedback into clear, prioritised requests for product and engineering.
Own renewals for your portfolio and spot natural expansion opportunities.
Coordinate with support to resolve escalations quickly and keep customers informed.
Build account plans that map stakeholders, success metrics and next steps.
Write playbooks and help articles that make the whole team work faster.
Share customer stories and wins with marketing and leadership every month.
Requirements
1-3 years in account management or customer success
Experience with a B2B SaaS product
Clear written and spoken communication
Comfort with data, dashboards and CRM tools
A calm, problem-solving mindset
Strong organisation across many accounts
Genuine curiosity about AI and automation
Ability to explain technical ideas simply
Fluent business-level English
What We Offer
Remote-first team with flexible hours
Competitive salary and stock options
Private health, dental and vision cover
25 days of paid time off plus holidays
Yearly learning and conference budget
Home office setup allowance
Monthly wellness stipend
Twice-yearly team offsites
Clear career path into account leadership
